Support

Account access

Use Code Card's email-verification, password-recovery, and session controls for sign-in and account-security issues. Verification and reset links are time-limited and single-use.

Report a site bug

Signed-in members can use the private Report a Bug area for broken features, account-specific problems, unexpected behavior, or other site defects. Bug reports are not published as community posts.

Include what you were doing, what you expected, what happened instead, the relevant card or page when applicable, and steps that reliably reproduce the issue. Do not include passwords or private authentication tokens.

Creator Support and payment incidents

For Creator Support payment, refund, dispute, payout, or connected-Stripe-account problems, contact support@codecardlib.com. Include your Code Card username, the creator username involved, the approximate date and amount, and what you expected to happen. Do not send full card numbers, bank-account numbers, identity documents, tax documents, passwords, authentication tokens, or Stripe login credentials.

Creator Support incidents are reviewed manually. Code Card may need to compare the Code Card ledger with Stripe before confirming a refund, dispute, payout-hold, or reconciliation outcome.

Suggest an improvement

Use Community Ideas for feature requests and product suggestions. Ideas and their discussions are public after submission.

Report a Code Card

Use the Report action on a published Code Card for unsafe code, broken code, inappropriate material, copyright/source concerns, or another card-specific problem. Reports enter the moderation workflow rather than the public discussion area.

Specialized reports

See Copyright for source or ownership concerns and Security for vulnerabilities, unsafe behavior, and security-report guidance.